Rosateeshop™ is ready to be your next and last stop when shopping for unique outfits. Whether you’re looking for new clothes and curious about the size that suits you best, or you have a question to know about your order, you’ll find all the answers you need here. If you have a question the site does not respond to or any suggestions for articles, please let us know by contacting us at [email protected]. A. PAYMENT & ORDER 1. What currency is used on the site All prices are in United States Dollars (USD). The Estimated Order Total in the cart and the Cart Summary at checkout will both show the order total in USD.Keep in mind, the charge will be converted to your local currency by your payment processor- your card company or PayPal depending on your payment method. If you are uncertain how the currency conversion will work, we recommend contacting your payment company for more details. 2. What method payment do you accept? At the moment, we only accept Credit/Debit cards and PayPal payments.When you shop at Rosateeshop.com, you can always be confident that your purchases are safe and secure. You are protected when shopping here as every transaction is safe and secure.Rosateeshop™ has taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information which means we will never gain access to your credit card information. 3. Can i make a payment without a Paypal account? Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal.By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed. 4. Why haven’t I received my order yet? We know you’re itching for your new goods to arrive! If your order hasn’t arrived by the time you think they should have, here are some steps you can take: – You can enter your order number/tracking number in our order tracking page: Rosateeshop.com/track-order – If you have any other issues, please contact our customer support team: [email protected] B. PRODUCTS AND SHIPPING 1. How do i find my size? We provide detailed sizing charts along with product descriptions in our store. To find your size, compare your measurements to the measurements of each size of a product to find the best fit. You can also look at our sizing information for all products listed here: Rosateeshop.com/size-guide 2. How much does shipping cost? The standard shipping price is $4.99 – The DHL Express price is $19.99 – We offer FREE SHIPPING FOR ORDER OVER $99.99. 3. How long does is take to receive the merchandise? Average about 10-15 working days from purchase ((excluding Public Holidays). Due to the complicated situation of the COVID-19 epidemic, the delivery time may be delayed by several days depending on the region. Any questions please email: [email protected] (Usually we will reply within a few hours) 4. Who pays the customs duties & taxes? International shipments may incur customs fees depending on the country and their regulations. Normally we already work with customs so you don’t need to pay any additional fees. In case you are charged customs duty, please send us an email at [email protected] and we will help you solve the problem C. YOUR ORDERS 1. How do I look up my order number? If you aren’t able to find your order confirmation email with your order number, contact our Customer support team at [email protected], and let us know the email address you used to place the order so we can locate the order number for you. 2. Can I change my delivery address? Contact Our Customer Support team as quickly as possible with your order number and your updated address. You may drop us an email to us at [email protected]. Once the order is in the process to be shipped, we are not able to change the shipping address for you. 3. How do I cancel or change my order? Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.You can contact our Customer support team as quickly as possible with your order number to cancel or make changes to the order. Depending on demand, we can’t guarantee these requests, but we promise we will try our hardest. We are only able to change or cancel your order if your request is answered before your order is processed within 12 hours from the time that the order was placed. Be sure to include details about the changes you need making- your new address, size, design, etc. 4. Why would a package be returned? If your package does not successfully deliver and is sent back to the courier warehouse, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if: The shipping address does not exist The shipping address is misspelled The shipping address is missing information (i.e. apt/bldg/suite number) The carrier is unable to safely deliver the package The addressee has moved The addressee has refused the package We will NOT be responsible for reimbursement, refund or re-sending the package in these instances as all returned shipments are destroyed by the courier warehouse. We would like to give you a proper expectation that the facility no longer accepts “Returned to Sender” Packages back to our Production Facility. We will just let the package be destroyed by the courier because it is not cost-effective on our side if we will have it back to our Production Facility then we will be charged again with Custom Tax Duties and other shipping charges.To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. rebel flag store Rosateeshop does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. 5. My items are damaged or defective, what should I do? If an item you received shows up significantly different from its description, please give our Customer Support Team a shout or simply reply to your order or shipping confirmation email within 14 days of the delivery date, including pictures of the product and your feedback. We’ll gladly send out a replacement at no extra charge! D. RETURN & REFUND 1. What is your return address? Contact our Customer Service to get the return address before you make any decision. Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will NOT take any responsibility for any return package without a confirmation letter or notice from us. 2. How long does it take to process a return? Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return. 3. When will I get my refund? Any refund is required to be issued to that same credit card you used to make an order. Your refund request will be processed in 1 – 2 working days, you should see the reimbursement on your account over the next couple of business days depending on your financial institution. 4. Still not getting my refund? If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
